Privacy Policy
Last updated: June 2026
1. Introduction
AqarPilot ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and protect information when you use the AqarPilot platform or visit our website.
2. Information We Collect
When you submit a contact or demo request form, we collect the information you voluntarily provide: name, email address, phone number, company name, country, and the message content. We also collect standard technical information such as IP address (masked after collection), browser user agent, and UTM marketing parameters if present in the URL at the time of submission.
If you are a user of the AqarPilot CRM (as an employee of a customer company), the data we process on your behalf is governed by a separate Data Processing Agreement with your employer.
3. How We Use Your Information
Information collected via the public website is used to:
- Respond to your enquiry or demo request
- Schedule product demonstrations
- Improve our sales and support processes
We do not sell, share, or rent your personal data to third parties.
4. Data Storage & Security
Your information is stored securely on servers located in a data centre appropriate for our operations. All data is encrypted in transit using TLS. Access to your data is restricted to authorised AqarPilot personnel only.
5. Retention
We retain enquiry data for as long as necessary to follow up and maintain a business relationship, or as required by applicable law. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the form on our Contact page.
7. Cookies
Our public website does not use tracking cookies or third-party analytics. We do not use advertising cookies or cross-site tracking.
8. Changes to This Policy
We may update this policy periodically. The "last updated" date at the top of this page reflects when the most recent changes were made.
9. Contact
For privacy-related enquiries, please use our Contact page.